1. Overview
Convertingg is a digital SaaS subscription billed through Razorpay. This policy explains cancellations, refunds, and related timelines.
2. 7-day money-back guarantee
For your first paid subscription (Basic, Premium, or Agency), you may request a full refund within 7 days of the successful payment if the product is not a fit. Email billing@convertingg.com from your account email with the Razorpay payment id / order id.
Refunds are typically initiated within 5–7 business days after approval. Banks and UPI apps may take additional time to reflect the credit.
3. After the 7-day window
Outside the 7-day guarantee, subscription fees are generally non-refundable for the current billing period, including 1 month, 3 months, or 1 year, partial periods, unused seats, or unused features. We may issue goodwill credits at our discretion for extended outages caused solely by us.
4. Cancellation
You may cancel autopay in Settings → Billing (owners and admins) or by emailing billing@convertingg.com. Cancellation stops future charges at the end of the current period; it does not automatically refund the current period except as stated in section 2. There is no free trial after cancellation.
5. Chargebacks
Please contact us before raising a chargeback so we can help. Unfounded chargebacks may result in account suspension while the dispute is investigated.
6. Failed or duplicate payments
If Razorpay reports a failed payment, you will not be charged for that attempt. If a duplicate successful charge occurs due to a technical error, contact billing@convertingg.com with both payment ids and we will refund the duplicate.
7. Contact
Billing & refunds: billing@convertingg.com
Support: support@convertingg.com · +91 80975 42858